Post by shiyabul on Aug 19, 2024 2:50:27 GMT -6
Toward a New Balance So, how can companies operate contact centers successfully, weighing both their staffing and productivity needs and the desires of current and prospective talent? The EmployBridge Voice of the Hourly Worker Survey, conducted with , contact center and business support professional participants, provides insightful guidance. Respondents were asked about the primary reasons they accepted a job.
The No. factor remains pay, but other attraction drivers have https://lastdatabase.com/ shifted. Notably, flexible shift/schedule has risen from the eighth most important driver in to the fourth most important in When it comes to retention, liking their work schedule is employees’ top driver apart from pay. The correlation between the timing of these trends and the fact that most contact center workers have been remote for the past years is undeniable.
Remote work provides the flexibility and schedule control that employees want. It also saves money on expenses like transportation, restaurant meals, childcare, and work clothing. All this adds up and is all the more coveted in these inflationary times. The non-monetary benefits are perhaps equally valuable. No commuting equals more time for family, friends, and outside interests.
The No. factor remains pay, but other attraction drivers have https://lastdatabase.com/ shifted. Notably, flexible shift/schedule has risen from the eighth most important driver in to the fourth most important in When it comes to retention, liking their work schedule is employees’ top driver apart from pay. The correlation between the timing of these trends and the fact that most contact center workers have been remote for the past years is undeniable.
Remote work provides the flexibility and schedule control that employees want. It also saves money on expenses like transportation, restaurant meals, childcare, and work clothing. All this adds up and is all the more coveted in these inflationary times. The non-monetary benefits are perhaps equally valuable. No commuting equals more time for family, friends, and outside interests.